1. Description of Goods and Services
1. A description of the goods is set out on our website and any document referred on our website. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there might be some minor variations to the description and/or specification of the goods, which arise by virtue of changes made by the manufacturers of the parts supplied, which form part of the goods.
2. When ordering, you must provide us with details of the relevant prescription that is to be applied to the goods. All prescriptions provided to us must have been given to you by a registered medical practitioner or registered ophthalmic optician following a testing of sight by him or her within the last 2 years.
3. We will rely upon the prescription provided by you and the goods provided would contain lenses matching the prescription that you submitted.
4. If you are unsure of the relevant prescription to be applied to the goods, please consult a registered medical practitioner or registered ophthalmic optician before placing an order.
5. Unless you state otherwise, we use an appropriate average pupillary distance 'PD' to complete your order. This PD measurement has been provided by qualified dispensing opticians.
6. By agreeing to these terms and conditions, and unless you state otherwise, you will be agreeing to let us use an average PD of 63mm for bifocal and single vision distance lenses, or a PD of 60mm for single vision reading lenses. Spec2vision recommend that you consult your optician to obtain your PD before ordering, and provide that number to us when ordering.
7. You must be 17 or over to order from Spec2vision, and you must not be registered blind, or partially sighted, do not suffer from glaucoma, or ordering on behalf of someone under 17 years of age.

2. Pricing
1. All the prices displayed in the website, catalogue or any sales literature are correct at the time of display or print. We reserve the right to alter the prices without prior notice. However, once we have accepted your order we will not change the price of your order.
2. We make every effort to maintain prices but prices may occasionally move up or down depending upon changes in raw material or other processing costs.
3. The prices of goods include any Value added tax payable.

3. Payment
1. Unless we agree otherwise in writing, you must pay to us the price for the goods when placing your order.
2. Payments to us must be made in pounds sterling.

4. Delivery
1. Unless stated otherwise in writing: Delivery of the goods will take place at the delivery address stated on the order form.
2. Delivery of the goods will take place within twenty-eight working days. You cannot ask/request us to cancel the order within this period if we have already processed the same.
3. Any delivery date given or implied is an estimate only. We do not guarantee to deliver by a specific date.
4. You agree that we shall not be liable to you for any losses, damages or charges incurred by you because of late delivery of the goods.
5. Even though we aim to dispatch orders within 2 working days, this may not be possible for complex prescriptions. Our ophthalmologists will decide whether a prescription is complex or not. Their decision will be final and binding. The maximum time required for delivering a complex prescription is 28 days.
6. If for any reason (not due to our fault) you do not accept delivery of any of the goods in accordance with this paragraph then we may charge you an additional fee to cover any reasonable additional direct costs incurred by us as a result (including additional insurance, delivery, storage or similar charges).
7. Prices exclude delivery.

5. Inspection
1. You agree to inspect the goods upon delivery and to notify us immediately by sending an email to feedback@Spec2vision.co.uk should they be in any way defective or inconsistent with your order. In any such event you must not use the product.
2. Any such information will not be considered valid if it is given to us later than two days of receiving the goods.
3. The Goods will contain written confirmation of the prescription of the Goods. If the prescription stated does not match the prescription you set out in your Order, do not use the Goods or any items accompanying the Goods and please contact us by telephone or email and inform us of the problem.
4. If the Goods are defective on delivery, Spec2vision shall at its absolute discretion repair or replace such Goods or give a refund.

6. Your Rights to Cancel this Contract
1. If this contract has been made between us by telephone or correspondence (including e-mail) without any face to face contact having occurred between us, then you will have a 7 day period from the date when the order is placed in which to cancel this contract. This right does not apply at any time if we have started to customize any materials (including manufacturing any goods) in accordance with your requirements or after we have started to perform any of the
services (including installation).

7. Responsibility for and Ownership of Goods
1. You will be liable for any loss or damage to the goods from the time of delivery unless such loss or damage is caused by our negligence.

8. Re-sale of Goods
1. Goods are sold on the condition that they are not re-sold to the public.

9. Limitation of our Liability to you
1. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence or any breach of the statutory implied terms as to title of goods or for fraud or any other liability which by law we are not permitted to limit or exclude
2. Spec2vision does not accept liability for any consequential or incidental
damages as a result of products purchased from or use of this website and our liability for direct loss is limited to the purchase price of the product from which any such claim shall arise.
3. Spec2vision shall not be liable for any allergic reaction to frame or lens materials. All frame materials are indicated and the purchaser accepts full responsibility for choosing a frame based on this information.
4. Spec2vision shall not be liable to you for any loss of contracts, loss of income or revenue, loss of profits, loss of goodwill or loss of insurance cover. Also, we are not liable for any consequential or indirect loss of any kind arising out of or in connection with this Agreement however caused and whether arising under contract, tort, negligence, misrepresentation or otherwise. This exclusion shall apply even if Spec2vision has been advised of the possibility of such loss or damage.
5. Our maximum liability to you in connection with any physical damage caused to your property through our negligence will not in any circumstances exceed £100. In all other cases, our total liability whether in contract, tort and breach of statutory duty or otherwise will not exceed the price of the goods and services to which the claim relates.
6. Spec2vision shall not be liable to you where the loss or damage results from information provided by you that is inaccurate, false or misleading or that otherwise results from a breach by you of these Terms and Conditions.

10. Our Responsibilities
1. We will meet our responsibilities under this contract within a reasonable time unless it is impossible for us to do this because of circumstances outside of our reasonable control. In particular we will not be responsible for delays caused by our suppliers.

11. Your limited right to transfer the contract
1. This contract is personal to you. Nobody other than you will be able to benefit from this contract. You may not transfer your rights or the benefit of any of the provisions of this contract to any other person without our prior written permission.

12. Our Right to Transfer the Contract
1. We may assign or subcontract the contract or any part of the contract to any person, firm or company.

13. Your Personal Data
1. We will ensure that our employees, agents and subcontractors shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you in relation to this contract and shall only process personal data received from you where necessary to fulfill our obligations under this contract.

14. Use of Cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

When you visit our website we send you a cookie. Cookies may be used in the following ways:

i.) To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.

ii). To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Two types of cookie may be used on this website: session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

15. General
1. You may have other rights granted by law including your statutory rights as a consumer, and these Terms do not affect those rights.
2. No binding contract will exist between us until we have accepted your order. Except as described in paragraph below, you may not cancel any order, which has been accepted by us.
3. All goods are sold subject to availability.
4. These Terms supersede all previous verbal or written statements and agreements relating to the goods and/or services. All information contained in our sales literature or correspondence is provided for guidance only and does not form part of this contract, unless we agree otherwise with you in writing.
None of our representatives, agents or sales persons has authority to vary, amend or waive any of these Terms on our behalf and no amendment or addition to any of these Terms shall be deemed to have been accepted unless we agree otherwise with you in writing.